Dreame D9 Max Gen 2 Manual De Usuario página 11

Troubleshooting
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Problem Solution
The battery is low. Recharge the robot on the charging dock, then try again.
Robot does not turn on.
The temperature of the battery is too low or too high. It is recommended to operate the appliance at a temperature
between 32 °F (0 °C) and 104 °F (40 °C).
The charging dock is not receiving power. Please confirm that both ends of the power cord are plugged in correctly.
Robot does not recharge.
Poor contact. Clean charging contacts of the charging dock and robot.
There are too many obstructions around the charging dock. Place the charging dock in a more open area.
Robot does not return to
charging dock.
Please clean the dock's signaling area.
Robot is malfunctioning. Turn off the robot and then reactivate it.
Robot is making a strange A foreign object may be caught in the main brush, side brush, or one of the main wheels. Stop the robot and remove
noise. any debris.
The dust box is full. Please clean it.
Robot no longer cleans
efficiently or leaves dust The filter is blocked. Please clean it.
behind.
A foreign object is caught in the main brush. Please clean it.
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Troubleshooting
Problem Solution
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the
Dreamehome app, then try reconnecting.
Location permission is not open. Please ensure the location permission on the Dreamehome app is enabled.
Robot cannot connect to Wi-Fi.
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
Robot does not perform
The robot has low battery. Scheduled cleaning will not start unless the robot has at least 15% battery left.
scheduled cleaning.
Does leaving the robot on the
Leaving the robot on the charging dock after it's fully charged consumes very little electricity and helps maintain
charging dock consume power
optimal battery performance.
if it is already fully charged?
Check whether there is water inside the water tank.
No water comes out of the
Clean the mop pad if it becomes dirty.
water tank, or only a little bit
Make sure the mop pad is installed correctly according to the User Manual.
comes out.
Clean the air hole on the water tank stopper.
Make sure the robot is not set to Do Not Disturb mode (DND), which will prevent it from resuming cleaning.
Robot doesn't resume cleaning
after charging.
The robot does not resume cleaning when it is manually recharged or placed onto the charging dock.
Robot doesn't return to Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot is too far from the charging
charging dock after being dock, it might not be able to automatically return on its own, in which case you need to manually place the robot onto
moved. the charging dock.
For more support, contact us via https://global.dreametech.com
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