Interaction With The Call Transfer Feature - Aastra 400 Serie Manual Del Sistema

Note:
The Auto Attendant is active only while a personal greeting is played
back. By contrast it is never active with the global greeting.

Interaction with the Call Transfer feature

Situation:
Users A and B are in a call. B makes an enquiry call to C, who has forwarded to voice
mail. B presses a key (DTMF action) to establish a connection with user D (case 1, 2)
or with the mailbox of user D (case 3, 4).
• Case 1: Call transfer with prior notice
D answers the call and B hangs up.
--> A is connected directly with D.
• Case 2: Call transfer without prior notice
B hangs up even before D has answered the call.
--> As soon as D answers the call, he is connected with A. If D does not answer, a
recall is made to B.
• Case 3: User B hangs up while D's greeting is played back.
--> A is connected with D's mailbox. The greeting is played back again.
• Case 4: D's greeting is played back. B leaves a message and hangs up.
--> A is connected with D's mailbox. The greeting is no longer played back, but A
can also leave a message.
Note:
If user B hangs up during or after C's greeting, A is connected with C's mailbox. The
remaining behaviour is analogous to cases 3 and 4.
In each case user B can return to the first call, i.e. to user A, at any time using the
END key or the Brokering
Funciones y prestaciones del sistema a partir de R2.1
syd-0370/1.2 – R2.1 – 07.2012
Foxkey.
Prestaciones
431