Allocation In The Call Distribution Elements; Forwarding To A Different Call Distribution Element - Aastra 400 Serie Manual Del Sistema

routed via a call distribution element are to be answered by the announcement
service.

Allocation in the call distribution elements

The allocation of a call to a predefined welcome announcement of the announce-
ment service is made in the call distribution elements under
tions, depending on a switch group's switch position. The position of the switch
group assigned to the call distribution element via which the call is to be routed is
always crucial. The welcome announcements for the various switch positions can
be the same or different.
Note:
An assigned welcome announcement is played only if its Status is confi-
gured to Activated in CM_5.4_Announcement service.
Besides the customised welcome announcements the two predefined entries
and Music can also be assigned. This makes sense particularly when forwarding to a
different CDE (see section below).

Forwarding to a different call distribution element

If the incoming call that has already been routed to the announcement service is
forwarded to a second CDE (e. g. by CDE overflow or a default call forwarding at the
user's), the current welcome announcement is broken off and the assigned wel-
come announcement of the second CDE is played instead.
Special configurations
• If no welcome announcement is assigned at the second CDE or if the assigned
welcome announcement is deactivated, the welcome announcement of the first
CDE continues to be played.
• If at the second CDE the
tains the Ring back tone
ted through to the announcement service (e. g. with CDE overflow when busy),
a through-connection is now made on the exchange side.
• If at the second CDE the
obtains the External audio source
connected through to the announcement service (e. g. with CDE overflow when
busy), a through-connection is now made on the exchange side.
• If the user makes an enquiry call to the CDE call number, after the set delay he
will obtain the welcome announcement assigned to that CDE. When the call is
Funciones y prestaciones del sistema a partir de R2.1
syd-0370/1.2 – R2.1 – 07.2012
Stop welcome announcement is assigned, the caller ob-
pause signal. If previously the caller was not yet connec-
Music welcome announcement is assigned, the caller
pause signal. If previously the caller was not yet
Prestaciones
CM_3.1.4_CDE destina-
Stop
505