Troubleshooting - Ultradent Products Genius Manual Del Usuario

1. Do not disassemble motor or connector from motor.
2. Do not oil or lubricate the endodontic motor.
3. Do not attach contra-angle while motor is running.
4. Do not bend motor cord excessively.
The motor is highly sensitive to shocks. Do not hit motor against a hard surface.
Any failure to comply with above instructions will terminate the warranty.
The average lifetime for using this medical device under normal conditions and according to this operating manual
instructions is five years. Pursuant to EN 62353, we recommend that operators perform check-up every two years
after first use: current flowing into the ground, the housing, and the patient.
ENDODONTIC MOTOR RUBBER O-RING:
- If needed, replace rubber O-ring.
LUBRICATION:
- Do not oil or lubricate endodontic motor.

9.3 TROUBLESHOOTING

Observed problem: The unit does not turn on
Possible Cause
Power is not properly connected
The device did not turn on
properly.
Improper voltage
Internal disconnections
PCB anomaly.
Power loss
Observed problem: Unit turns off and stops abruptly
Possible Cause
Power cord is damaged
Damaged PCB
Internal disconnections
Observed problem: Pedal does not start motor
Possible Cause
Motor cord is not connected
properly
The pedal cord is not connected
properly
The motor male connector is
damaged
The connector pins are damaged
Improper voltage
Observed problem: The screen does not work properly
Possible Cause
Damaged contra-angle
Improper voltage
Possible interference
Internal disconnections
Damaged screen
Damaged PCB
Observed problem: The keyboard does not work properly
Possible Cause
Damaged keyboard
Internal disconnections
Observed problem: Beeps are not working properly
Possible Cause
Internal disconnections
Observed problem: The motor is not running
Possible Cause
The motor cord is not connected
properly
Defective or wrongly calibrated
contra-angle
Improper voltage
Operating Manual ● Genius
®
Solution
Check that the power has been properly connected on the electrical outlet and the
connector on the back of the housing.
Check the On/Off button on the back of the housing.
Verify that the voltage matches the power. If it does not, try turning it off and then
turning the unit back on, or connect the device to another operational electrical outlet. If
the housing does not power on, check the integrity of the fuse inside.
Stop using the device immediately and contact Ultradent's customer service.
Solution
Check internal connections in power outlet, and absence of liquid in the housing. Then,
turn central unit back on. If the device does not turn on, stop using it immediately and
contact Ultradent customer service.
Solution
Verify that the motor cord is properly connected to the front right of the central unit. If
not, disconnect and reconnect it.
Verify that the cord is properly connected to the front left of the central unit. If not,
disconnect and reconnect it.
Disconnect the motor, and verify that the male connector is not damaged, wet, or moist.
Disconnect the motor and pedal cord. Verify that the male connector metal pins are
intact, have not been broken, or did not get stuck in the female connector of the housing.
Verify that the voltage matches the power. If it does not, try turning it off and then
turning the unit back on, or connect the device to another electrical outlet.
Solution
Check the integrity of the contra-angle.
Verify that the voltage matches the power. If it does not, try turning it off and then
turning the unit back on or connect the device to another electrical outlet.
Verify that the unit is not too close to another electrical device that may cause
interference. If so, move the disrupting electrical device away from the unit.
If you cannot identify the cause of the problem, stop using the device immediately and
contact Ultradent customer service.
Solution
Contact Ultradent customer service.
Solution
Stop using the device immediately and contact Ultradent's customer service.
Solution
Verify that the motor cord is properly connected to the front right of the unit. If not,
disconnect and reconnect it.
Check the integrity of the contra-angle. Remove the contra-angle and perform calibration.
Verify that the voltage matches the power. If it does not, try turning it off and then
turning the unit back on. Connect the device to another electrical outlet.
Endodontic Motor ● J28629 ● V4 ● (16) ● 10/2016 ● NO69US010F
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