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FAQ
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Problem
Possible Cause and Solution
1. The battery is low. Recharge the robot on the base and try again.
The robot will not turn
2. The temperature of the battery is too low or too high. It is recommended to operate the appliance at a
on.
temperature between 32 ℉ (0℃ ) and 104 ℉ (40℃ ).
The robot will not
1. The base is unplugged. Make sure that both ends of the power cord are plugged in.
charge.
2. Poor contact. Wipe the charging contacts on both the base and the robot.
1. The Wi-Fi network password is incorrect. Make sure the password used to connect to your Wi-Fi network is correct.
The robot fails to
2. The robot does not support a 5 GHz Wi-Fi connection. Make sure the robot is connected to a 2.4 GHz Wi-Fi connection.
connect to Wi-Fi.
3. The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
4. The robot may not be ready to be configured. Please exit and re-enter the app, and then try again as instructed.
A room-based map
1. The robot must start from the base to create a map. It is recommended to use the fast mapping function.
cannot be created in
2. Do not move the robot when the robot creates a map for the first time, otherwise positioning failure may occur.
the app.
3. After the robot creates a map for the first time, check whether it fails to return to the base and remove any obstacles around it.
1. The base is unplugged or is moved when the robot is not placed onto the base.
2. The robot can not return to the base since its path is blocked. For example, a door is closed.
The robot cannot find
3. There are too many obstacles around the base. Place the base in an area without any obstacles around it.
the base or will not
4. Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot is too far from the base, it might not be
return to the base.
able to automatically return to the base, in which case you need to manually place the robot onto the base.
5. Wipe the signaling area on the base to prevent dust or dirt.
The robot is stuck in
1. Check whether there is enough space around the base. keep the immediate area 1.5 m in front of the base and 5 cm on both side
front of the base and
of the base clear of objects.
cannot return to the
2. The robot may slip. Check whether there is water in front of the base, if so, wipe it and try to send the robot back again.
base.
3. It is recommended to change the place where you put the base and try again.
1. The robot can be turned off only when it is not charging. To turn off the robot, move the robot away from the
The robot will not turn
base and press and hold the
off.
2. If the robot cannot be turned off by performing step 1, press and hold the
turn off the robot. If the problem persists, please contact after-sales service.
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button for 3 seconds.
button for 10 seconds to forcibly
FAQ
Problem
Possible Cause and Solution
It takes about 6 hours to fully charge the robot when its battery is low.
The charging speed is
1. If you operate the robot at temperatures outside of the specified range, the charging speed will automatically
slow.
slow down to extend the battery life.
2. The charging contacts on both the robot and the base may be dirty, please wipe them with a soft cloth.
The robot is
Turn off the robot and then restart it.
malfunctioning.
1. Re-install the side brush until it clicks into place.
The side brush falls off.
2. The side brush is entangled by power cords. Remove the power cords from the floor before cleaning.
The mop pad falls off.
The mop pad is entangled by power cords. Remove the power cords from the floor before cleaning.
1. The dust bin is full. Empty it.
The cleaning
2. The filter needs cleaning. Check and clean it.
performance is poor.
3. The filter is not fully dried after being washed. Dry the filter before use.
The robot leaks dust
Take out the main brush and the dust bin, and remove any debris that may have become trapped around spaces that hold the main
while cleaning.
brush and the dust bin.
1. The dust bin is full. Empty it.
The noise increases
2. Hard objects are trapped around the main brush and the dust bin. Check and clean them up.
while the robot is
3. The main brush and the side brush may be entangled with hair or debris. Check and clean them up.
operating.
4. Switch the suction mode to Standard or Quiet.
The robot makes a
Please turn and press the main wheel to check if there is any object entangled or stuck, if so, clean them in time. If the problem
strange noise while
persists, please contact the after-sales service.
operating.
1. Check the corresponding area to make sure whether there are obstacles such as power cords, curtains, or carpet
The robot is stuck and
tassels around the robot. It is recommended to remove them so that the robot can continue to work.
stops operating.
2. The robot may be stuck by furniture. It is recommended to elevate the furniture, place a physical barrier to block
off the problem areas, or set no-go zones by using the app.
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