Room Controller
Lights turn ON at
a full bright level
and responds to
manual dimming
Daylighting
lower controls but
do not appear to dim
automatically from
daylighting
If still having trouble with dimmer response ON, call Technical Services at 1-800-553-3879
Alert Mode
Receptacle
switchpacks will
not turn ON
Connection Issue
Power Interruption
Occupancy
Receptacle
Sensor or Time
switchpacks will
Clock
not turn OFF
connections are
not present
If still having trouble with receptacle response ON, call Technical Services at 1-800-553-3879
Wrong Button
Pressed
Solatubes will
Alert Mode
not close
Connection Issue
Power Interruption
Wrong Button
Pressed
Solatubes will not
open
Connection Issue
Power Interruption
If still having trouble with Solatube response ON, call Technical Services at 1-800-553-3879
Verify that the daylight sensor is installed in a location that is not obstructed from receiving
●
daylight.
Verify that the daylight sensor is properly connected to the Room Controller per the installation
●
instructions.
Verify that the daylight sensor lens is oriented properly for the location it is installed in.
●
The sensor range may be set too high. If the sensor is located in a darker location, try reducing
●
the sensor range to a lower range using the instructions in the Advanced Daylight Level
Adjustment section.
Use the HHPRG-RC remote to adjust daylight levels per the Advanced Daylight Level
●
Adjustment procedures in the installation instructions.
Check the Low End trimpot to ensure it is not set all the way clockwise.
●
Alert Mode turns OFF all receptacle switchpacks while the alert is active. Disconnect contact
●
into the Alert Mode terminal to verify normal operation resumes. Troubleshoot the connected
system to determine the cause of the alert signal.
Verify that all Click & Go Connections are connected to the correct ports for the accessories
●
being used.
Check incoming voltage and/or wiring to the receptacle switchpack.
●
To turn OFF, the receptacle switchpacks require either a vacancy command from an occupancy
●
sensor, OR a time clock open command. Wallstations do not cause receptacles to turn
OFF. Ensure that one of these methods is being used to successfully integrate receptacle
switchpacks.
Solatubes close only with certain buttons. Make sure that the button you are pressing should
●
control the Solatube. Refer to the Wallstation Operation Charts in your installation instruction
for button operation details.
Alert Mode opens all Solatubes while the alert is active. Disconnect contact into the Alert Mode
●
terminal to verify normal operation resumes. Troubleshoot the connected system to determine
the cause of the alert signal.
Verify that the Solatube Daylight Dimmer is a supported model and has been connected
●
properly to the Room Controller.
Verify incoming voltage and/or wiring to the Solatube daylight dimmer.
●
Solatubes open only with certain buttons. Make sure that the button you are pressing should
●
control the Solatube. Refer to the Wallstation Operation Charts in your installation instruction
for button operation details.
Verify that the Solatube Daylight Dimmer is a supported model and has been connected
●
properly to the Room Controller.
Verify incoming voltage and/or wiring to the Solatube daylight dimmer.
●
Cooper Lighting Solutions
1121 Highway 74 South
Peachtree City, GA 30269
Canada Sales
P: 770-486-4800
5925 McLaughlin Road
www.cooperlighting.com
Mississauga, Ontario L5R 1B8
For service or technical assistance:
P: 905-501-3000
1-800-553-3879
F: 905-501-3172
© 2022 Cooper Lighting Solutions
All Rights Reserved.
Product availability, specifications,
and compliances are subject to
change without notice.
Greengate
9850-000362-06 page 27
October 2022