EN. Auping warranty
The brand name Auping guarantees durability. Auping uses quality and durable
materials. Each product is manufactured with the utmost care and inspected carefully
before it leaves the factory. All Auping products are covered by our standard warranty.
This warranty is offered by the recognized Auping dealer who sold the product in
question; their name and address are mentioned on the original invoice.
Warranty on bed bases
All spiral mesh bases and steel box spring frames have a 35 year warranty on wire
and frame breakage. A standard 5-year warranty applies to motors, gas springs
and electronic and plastic components , of which 2 years have complete coverage.
In these 2 years you will receive in present case a new product or its successor free
of charge. In the 3rd, 4th and 5th year you will receive in present case a similar
functioning product free of charge; this may be a revised item.
The warranty on the spiral mesh bases only applies to normal use and normal
adjustment.
Normal use = base in level condition; sleeping, sitting, lying:
• maximum weight of 1 person 140 kg
Normal adjustment; normal use (10.000x adjustment lying down in bed during the
lifespan):
• maximum 95 kg for all 1-person products (all adjustable Auping spiral mesh
bases and box springs up and to 100 wide)
• maximum 170 kg for all 2-person products (all adjustable Auping spiral mesh
bases and box springs up and to 120 and 140 wide)
Warranty on mattresses & top mattresses
The total warranty period for mattresses is 5 years. A standard warranty of 3 years
applies to top mattresses.
Formation of depressions due to body pressure
Local loss of height (formation of depressions due to body pressure) of 1.5 cm is
normal for mattresses and top mattresses up to 5 years of use and this loss of
height is therefore not covered by the warranty. After 5 years local loss of height
(formation of depressions due to body pressure) of up to 2.0 cm is normal. This
means that complaints with formation of depressions due to body pressure smaller
than these sizes are not covered by the warranty.
Dimensions
In relation to mutual relations between the products, the dimensions of mattresses
and top mattresses may differ from the nominal size.
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