Warranty terms and conditions
If there are material or manufacturing defects, the resulting defect will be repaired
according to the Auping warranty conditions or another suitable remedy will be
offered. If a defect is not repaired, the product may be replaced, in accordance to
the conditions, by the same product, or if that can no longer be delivered, by an
equivalent product, or a suitable compensation can be offered. Only Auping will
determine whether a defect is remedied with a replacement, repair or compensation.
In order to claim the warranty, it is expressly required that the maintenance advice
of Auping was followed correctly and that there was normal domestic use. Another
condition is that the product is sold, delivered and assembled by a recognized
Auping dealer. Warranty claims for defects/ damage as a result of inappropriate
handling (for example overloading), wrong or improper use or because of normal
wear, are excluded.
Combinations with non-Auping products may, depending on the nature of the
complaint, lead to a rejection or limitation of the warranty claim.
A warranty claim can only be made by submitting the original invoice, that you
should therefore keep safely. Only the original buyer may submit a warranty claim.
The claim must be made with the Auping dealer where the product was originally
bought, also if the buyer has since then moved to another country. A warranty claim
must first be assessed by Auping. When a complaint is recognized as just, the
defect product or defect parts will be repaired or replaced (or another suitable
remedy will be offered) without any material costs, or against reduced costs in the
event of a warranty based on depreciation. Depending on the country in which a
warranty claim is made, the warranty does not automatically include a compensation
of the shipping costs of defect products to the Auping factory or the Auping
distributor to study the complaint or for repairs. The same applies to return
shipments of replaced or repaired products.
The repair itself is performed free of charge within the warranty period. Call out
charges will be charged.
Other warranty provisions
When a component is repaired or replaced within the warranty period then for this
part the still remaining (extended) warranty period of the complete product will
apply.
Warranty on wire or frame breakage means warranty on breaks in the steel network
or frame, within the set warranty conditions.
No warranty
Auping strongly advises only to purchase Auping products from the recognized
Auping sales outlets. The warranty does not apply to Auping products that were not
purchased from recognized Auping sales outlets (physical or online) and that were
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