Troubleshooting
Problem
Possible Reason
Minor steam
Quick release button not in
leaking/hissing
Seal position.
from steam
release valve
Cooker is regulating excess
during cook
pressure.
cycle
Steam gushes
Not enough liquid in the inner
from steam
pot.
release valve
Pressure sensor control failure. Contact
when quick
release button
Steam release valve not
is in Seal
seated properly.
position
Bad power connection or no
Display remains
power.
blank after
connecting the
Cooker's electrical fuse has
power cord
blown.
The sound of power switching
and expanding pressure
board when changing
Occasional
temperatures.
clicking or light
cracking sound
Bottom of the inner pot is wet.
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Solution
Flick quick release button to ensure it is in the Seal
position.
This is normal. No action required.
Add 500 mL of a thin cooking liquid to the inner
pot.
Customer
Care.
Flick quick release button to ensure it is in the Seal
position.
Inspect power lead for damage. If damage is
noticed, contact
Customer
Care.
Check outlet to ensure it is powered.
Contact
Customer
Care.
This is normal; no action needed.
Wipe exterior surfaces of inner pot. Ensure heating
element is dry before inserting inner pot into cooker
base.
Troubleshooting
Problem
Error Code
C1
C2
C6
Faulty sensor.
C6H
C6L
Temperature is too high
because inner pot is not
placed in the cooker base.
C5
Temperature is too high
because there is no water
in inner pot.
Not enough liquid.
C7
or
Error code
NoPr
appears on display
Quick release button
and cooker beeps
is in the Vent position.
continuously
Sensor connectors on Air
C9
Fryer Lid and cooker base
are not making full contact.
Lid is not in the correct
Lid
position for the selected
programme.
High temperature detected
at bottom of inner pot;
Burn /
cooker automatically reduces
Food burn
temperature to avoid
overheating.
Pressure has accumulated
PrSE
during a non-pressure
cooking programme.
Any other servicing should be performed by an authorized service representative.
Meaning of Error Code
Customer
Care.
Contact
Press Cancel and wait for
heating element to cool;
ensure there are no foreign
objects in cooker base; insert
or re-position inner pot in
cooker base and re-enter
commands.
Add 500 mL of a thin cooking
liquid to the inner pot
Begin by adding 2 cups
(500 mL) of a thin cooking
liquid to inner pot. Add more
liquid as required.
Flick quick release
button to ensure it is
in the Seal position.
Press the lid down slightly to
ensure that .the female lid
sensor connector contacts the
male base sensor connector.
Open and close the lid.
Do not use a lid when using
Sauté.
Starch deposits at the bottom
of the inner pot may have
blocked heat dissipation.
Turn the cooker off, release
pressure according to the
recipe, and inspect the
bottom of the inner pot.
Press quick release button
down until it clicks into
Vent position.
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