Arkray GLUCOCARD Shine Connex Manual Del Usuario página 58

General Troubleshooting
Problem
The display is blank even
after inserting a test strip.
The test does not start
even after applying the
blood sample on the
test strip.
The test result doesn't
match the way you feel.
NOTE
If the problem is not resolved, please contact ARKRAY
Technical Customer Service: 800.566.8558, 24 hours a day,
7 days a week.
58 www.arkrayusa.com
Troubleshooting
• Check whether the test strip is inserted
with the contact bars facing up. Check
if the test strip has been inserted
completely into the test strip port.
• Check if the appropriate test strip
was used.
• Check whether the batteries are
correctly inserted with the '+' side
facing up.
• If the display is still blank, replace
the batteries.
• Check if the confirmation window is
filled completely.
• Repeat the test after inserting a new
test strip.
• Repeat the test after inserting a new
test strip.
• Check the expiration date of the
test strip.
• Perform control solution test.