Help & support
Custom settings
We understand that not all pets behave in the same way, so we've designed the Microchip
Pet Feeder Connect to accommodate this. The Feeder contains a variety of custom settings
designed to help if your pets use the Feeder in unexpected or unusual ways. Below are just
a few examples of animal behaviour which the custom settings can overcome:
Does your unauthorised pet like to steal food from another
pet's Feeder whilst it's in training mode?
We have a custom setting for that!
Does your unauthorised pet try to steal food
from the rear of the Feeder?
We have an accessory for that!
Go to surepetcare.com/accessories and
look for the Rear Cover.
Please contact our customer care team to discuss custom settings - see the back cover for
details. They'll be able to recommend the most appropriate custom setting for your situation
and set it up for you remotely.
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Does your unauthorised pet push their way in
to eat at the same time as your authorised pet?
We have a custom setting for that!
Has your clever unauthorised pet worked
out how to stop the lid closing?
We have a custom setting for that!