Troubleshooting; Corrective Action - Bosch Active Line Serie Manual Original

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Troubleshooting

Error Code Indicator
The components of the eBike system are continuously and
automatically monitored. When an error is detected, the re-
spective error code is indicated in text indicator d.
To return to the standard indicator, press any button on the
on-board computer 3 or on the operating unit 10.
Code Cause
410 One or more buttons of the on-board com-
puter are blocked.
414 Operating unit connection problem
418 One or more buttons of the operating unit
are blocked.
419 Configuration error
422 Drive unit connection problem
423 EBike battery pack connection problem
424 Communications error among the compo-
nents
426 Internal time-out error
430 Internal battery pack of on-board computer
empty
431 Software version error
440 Internal error in the drive unit
450 Internal software error
460 Error at USB connection
490 Internal error in the on-board computer
500 Internal error in the drive unit
502 Bike lighting error
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Depending on the type of error, the drive unit is automati-
cally shut off, if required. Continued travel without assis-
tance from the drive unit is possible at any time. However,
have the eBike checked before attempting new trips.
 Troubleshooting actions may be performed by the
owner except those explicitly noted as "Contact your
Bosch eBike dealer".

Corrective Action

Check if any buttons are blocked, e.g., by dirt or debris. Clean the
buttons, if required.
Have connections and contacts checked.
Check if any buttons are blocked, e.g., by dirt or debris. Clean the
buttons, if required.
Restart the system. If the problem persists, contact your Bosch
eBike dealer.
Have connections and contacts checked.
Have connections and contacts checked.
Have connections and contacts checked.
Restart the system. If the problem persists, contact your Bosch
eBike dealer. In this error status, it is not possible to display or
adjust the wheel circumference in the basic settings menu.
Charge on-board computer (in holder or via USB port).
Restart the system. If the problem persists, contact your Bosch
eBike dealer.
Restart the system. If the problem persists, contact your Bosch
eBike dealer.
Restart the system. If the problem persists, contact your Bosch
eBike dealer.
Remove the cable from the USB connection of the on-board
computer. If the problem persists, contact your Bosch eBike
dealer.
Have the on-board computer checked.
Restart the system. If the problem persists, contact your Bosch
eBike dealer.
Check the light and the associated wiring. Restart the system. If the
problem persists, contact your Bosch eBike dealer. Do not ride in
the dark without lights.
Bosch eBike Systems
Code Cause
503 Error of the speed sensor
510 Internal sensor error
511 Internal error in the drive unit
530 Battery pack error
531 Configuration error
540 Temperature error
550 An improper load was detected.
580 Software version error
591 Authentication error
592 Incompatible component
593 Configuration error
595, Communication error
596
602 Internal battery pack error while charging Unplug the charger from the battery pack. Restart the eBike sys-
602 Internal battery pack error
603 Internal battery pack error
605 Battery pack temperature error
605 Battery pack temperature error while
charging
Bosch eBike Systems
Corrective Action
Restart the system. If the problem persists, contact your Bosch
eBike dealer.
Restart the system. If the problem persists, contact your Bosch
eBike dealer.
Restart the system. If the problem persists, contact your Bosch
eBike dealer.
Switch off the eBike, remove the eBike battery pack and reinsert
the eBike battery pack. Restart the system. If the problem persists,
contact your Bosch eBike dealer.
Restart the system. If the problem persists, contact your Bosch
eBike dealer.
The eBike is outside of the permissible temperature range. Switch
off the eBike system and allow the drive unit to either cool down or
heat up to the permissible temperature. Restart the system. If the
problem persists, contact your Bosch eBike dealer.
Remove the load. Restart the system. If the problem persists, con-
tact your Bosch eBike dealer.
Restart the system. If the problem persists, contact your Bosch
eBike dealer.
Switch off the eBike system. Remove the battery pack and reinsert
it. Restart the system. If the problem persists, contact your Bosch
eBike dealer.
Insert a compatible display. If the problem persists, contact your
Bosch eBike dealer.
Restart the system. If the problem persists, contact your Bosch
eBike dealer.
Check the wiring to the transmission and restart the system. If the
problem persists, contact your Bosch eBike dealer.
tem. Plug the charger into the battery pack. If the problem persists,
contact your Bosch eBike dealer.
Restart the system. If the problem persists, contact your Bosch
eBike dealer.
Restart the system. If the problem persists, contact your Bosch
eBike dealer.
The eBike is outside of the permissible temperature range. Switch
off the eBike system and allow the drive unit to either cool down or
heat up to the permissible temperature. Restart the system. If the
problem persists, contact your Bosch eBike dealer.
Unplug the charger from the battery pack. Allow the battery pack to
cool. If the problem persists, contact your Bosch eBike dealer.
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