Maintenance Requirements - Össur RHEO KNEE 3 Manual Del Usuario

REPORTING WARRANTY CLAIMS AND RETURNING PRODUCTS
To obtain the benefits of this limited warranty, any suspected defect must
both be reported to Össur and the affected RK3/RK XC/SBL3 must be
sent to Össur within 30 days of the defect having occurred within the
Warranty Period.

MAINTENANCE REQUIREMENTS

In the case where the original purchaser has purchased a 60 months
warranty package: RK3/RK XC/SBL3 must be sent to ÖSSUR for
maintenance between months 36 and 40 from the date of delivery to the
original purchaser to be eligible for 60 month warranty consideration.
Noncompliance with the time period listed in these Maintenance
Requirements shall render this Limited Warranty null and void. The
postmark attesting to the date of mailing of RK3/RK XC/SBL3 shall be
decisive for establishing compliance with these time limits and all other
time limits set forth in this Limited Warranty.
RK3/RK XC/SBL3 RETURNS
When returning a RK3/RK XC/SBL3 to Össur for any reason specified in
this Limited Warranty, the entire RK3/RK XC/SBL3 must be returned in
packaging to ensure safe transport. The RK3/RK XC/SBL3 shall be sent to
Össur by the sender at the sender's risk, and Össur therefore
recommends that appropriate transport insurance be taken out by the
customer. Össur will, however, bear the costs of transport of RK3/RK XC/
SBL3 back to the sender.
For RK3/RK XC/SBL3 returns made to comply with the Maintenance
Requirements, upon request and subject to availability, Össur will send a
loaner RK3/RK XC/SBL3 to the user's health care provider free of charge
for the duration of the maintenance period. The loaner RK3/RK XC/SBL3
must be requested at least 6 weeks before return of the user's RK3/
RK XC/SBL3 to Össur. For RK3/RK XC/SBL3 returns outside of regular
Maintenance Requirements, Össur will send a loaner RK3/RK XC/SBL3 to
the user's health care provider as soon as possible and free of charge for
the duration of the maintenance period. The loaner RK3/RK XC/SBL3
must be returned to Össur not later than 7 days after the serviced RK3/
RK XC/SBL3 has been returned. Össur reserves the right to charge a fee
for each day the loaner RK3/RK XC/SBL3 is retained past the 7 day time
limit.
Upon return of the serviced RK3/RK XC/SBL3, Össur will remind the
customer of the obligation to return the loaner joint within the stipulated
time period. Failure to return the loaner
RK3/RK XC/SBL3 within the stipulated time period will be construed by
Össur as a statement of customer's intent to purchase the loaner RK3/
RK XC/SBL3 unless Össur receives an explicit statement to the contrary
from the customer.
Any complaints and returned products under the terms of this limited
manufacturer's warranty must be made/sent to the following address;
any queries can be submitted through the phone number given below:
Össur Americas
27051 Towne Centre Drive, Foothill Ranch, CA 92610, USA
Tel: +800 233 6263 / Fax +1 949 362 3888
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