Kohler K-528-K1 Instrucciones De Instalación página 14

Troubleshooting
WARNING: Risk of electric shock. Disconnect the power before servicing.
NOTICE: Valve maintenance should be performed by a KOHLER Authorized Service Representative (ASR).
This troubleshooting guide is for general aid only. For service and installation issues or concerns, call 1-800-4KOHLER.
Symptoms
1. Valve will not turn on.
2. The Prompt interface is
lit, but the system will not
turn ON.
3. The interface functions
normally but no water
flows from the shower
fittings.
1145587-2-E
Probable Cause
A. Valve is not plugged into the
electrical outlet.
B. Interface cable connections
may be loose or disconnected.
C. Circuit breaker has tripped.
D. The valve memory may
require resetting.
E. A "straight-through" cable or
coupler was used to connect
the interface to the valve.
F. If none of the recommended
actions for the above issues
correct the symptom, the
interface or valve requires
servicing.
A. Interface cable connections
may be loose.
B. If the above recommended
action does not correct the
symptom, the interface or
valve requires servicing.
A. Valve outlets may be blocked.
B. Fittings/sprayfaces may be
blocked.
C. Hot and cold water supplies
are not turned ON.
D. The valve memory may
require resetting.
E. System error.
F. If none of the recommended
actions for the above issues
correct the symptom, the
interface or valve requires
servicing.
Recommended Action
A. Plug the valve into an electrical outlet.
B. Check all interface cable connections, connect if
needed.
C. Reset the circuit breaker.
D. Disconnect and reconnect the valve power supply
from the electrical outlet.
E. Connect the interface to the valve using a "cross-
over" cable and coupler.
F. Contact your Kohler Co. Authorized Service
Representative (ASR).
A. Check all interface cable connections, and connect
if needed.
B. Contact your Kohler Co. Authorized Service
Representative (ASR).
A. Check the valve outlets for blockage or debris.
Clean the outlet filters.
B. Clean the sprayfaces and any filters in your
fittings.
C. Turn ON the water supply to the valve.
D. Disconnect and reconnect the valve power supply
from the electrical outlet.
E. Check the Prompt user interface for an error code.
Refer to the digital interface Homeowners Guide
for error code diagnosis.
F. Contact your Kohler Co. Authorized Service
Representative (ASR).
14 Kohler Co.