Troubleshooting - W&H Osstell IDX Manual De Instrucciones

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23) Troubleshooting

Problem
No measurement or
unexpected value
Unit is not charging when
charger is connected
Charger does not fit the
electrical outlets
Instrument does not start
Difficult to measure in an
exact recommended
direction
Difficulties attaching the
SmartPeg
The instrument asks for
registration
The tooth view is not shown
36 36
Cause
Re-Used SmartPeg.
Wrong SmartPeg type
selected for the
Implant.
Bone or soft tissue in
between SmartPeg and
Implant.
Electromagnetic
interference. (Noise)
Instrument tip is held
too far away from the
SmartPeg.
Wrong charger used.
Wrong Osstell plug
adapter.
Uncharged battery.
No space, e.g. due to
adjacent teeth.
Wrong SmartPeg.
The Osstell IDx has not
been registered.
Classic mode is
activated.
Possible Solution
The SmartPegs are disposable and should only
be used for one or multiple measurements at
one treatment session, for a single patient only.
Repeated re-use may result in false readings due
to wear and tear of the soft aluminium SmartPeg
threads.
See SmartPeg reference list,
osstell.com/smartpegguide.
Make sure to clean the Implant prosthetic
connection before attaching the SmartPeg.
Remove the source of electromagnetic
interference.
Normally it is sufficient to hold the instrument
tip 3-5 mm away from the SmartPeg, but in some
cases as close as 1 mm is necessary.
Only use Osstell IDx with charger type
FW8001M/12.
Use correct Osstell plug adapter.
Charge the Osstell IDx.
Try to measure at a slightly different angle.
Ensure that the SmartPeg is compatible with the
implant system.
See osstell.com/smartpegguide.
Register the instrument at OsstellConnect.com
Follow the step by step instructions on
osstell.com/get-started.
Deactivate classic mode, see SETTINGS section.
25070-05 ML