SMA Solar Technology AG
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If you have technical problems with our products, please contact the SMA Service Line. The
following data is required in order to provide you with the necessary assistance:
• Device type
• Serial number
• Firmware version
• Event message
• Mounting location and mounting height
• Type and number of PV modules
• Optional equipment, e.g. communication products
• Use the name of the system in Sunny Portal (if available)
• Access data for Sunny Portal (if available)
• Special country-specific settings (if available)
• Operating mode of the multifunction relay
You can find your country's contact information at:
Installation Manual
https://go.sma.de/service
STP33-62-US-41-IA-xx-14
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