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Problem
The robot doesn't switch on. The battery is low.
The robot is unable to pair
with the app.
The app and the robot lose
connection.
The email with the
verification code has not
been received.
frequently asked questions. You can also contact the Consumer Care Center in
your country.
Possible cause
The ambient temperature is
too low or too high.
The robot is no longer in
pairing mode.
The Wi-Fi connection (signal) is
not good.
A wrong Wi-Fi network
selected.
A wrong password used.
A wrong robot model is
selected in the app.
A wrong app is downloaded
The robot has gone out of
reach of the Wi-Fi signal.
The robot has gone into sleep
mode.
The Wi-Fi password has been
changed.
The Wi-Fi network name has
been changed.
The app account was changed.
The verification code email may
take up to a minute to arrive.
The email has not been sent.
The email may have landed in
'spam' or 'junk' folder.
Solution
Charge the robot on the station before use.
Use the robot at a temperature between 8
°C and 35 °C.
Put the robot back in pairing mode by
holding the home and on/off button at
same time (lights will flash orange).
Place the robot in an area with a good Wi-
Fi signal.
Make sure you select the correct Wi-Fi
network.
Make sure you use the correct Wi-Fi
password.
Make sure you select the correct robot
model.
Always use the app that you have
downloaded via the QR-code from the
quick start guide.
Wait for robot to drive back into area with
a good Wi-Fi signal.
The robot will go into sleep mode if if it has
not returned to the station. Press the
on/off button for 3 seconds or longer to
awake the robot.Then send it to the station
via the app or by pressing the home
button.
When Wi-Fi details have changed: add the
robot to the app again.
When Wi-Fi details have changed: add the
robot to the app again.
When account details were changed, add
robot to the app again.
Wait more than a minute for the email.
Click the "resend" button.
Check the 'spam' or 'junk' folders. (The
sender e-mail address starts with:
HomeRun_noreply@).
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