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Problem
Message: WATER QUALITY IS NOT
ACCEPTABLE. Machine will not start.
Message: REFILL RESERVOIR,
Machine will not start.
Message: PRINTER FAULT displayed on
LCD Printer is not printing.
The printer does not work.
The printer appears to work, but nothing is
printed on the paper.
Time and date are incorrect.
Message: MSD NOT CONNECTED <>
INSERT MSD/FLASH
Message: MSD/FLASH FULL <>
REPLACE MSD
Message: Missing lines of
Data on MSD/FLASH
Message: The file or directory in the MSD is
corrupted or unreadable.
SciCan Ltd.
Troubleshooting
Solution
You have used water which is not steam-process distilled or is improperly distilled.
Empty the reservoir and refill with steam-process distilled water containing less than 5 ppm total disolved
solids (having conductivity of less than 10 µS / cm).
If you have the water conductivity meter, check the quality of the water before refilling the reservoir.
Refer to the steps described in Section 3.11 Shipping the Unit to empty the reservoir.
The level of the water in the reservoir is low. Refill the reservoir. Refer to the steps described in Section 3.4
Filling the Reservoir.
Check for a paper jam. If the paper is jammed, follow the paper removal procedures outlined in Section
7.2. Power unit OFF for 10 seconds and then power ON again. If the message still appears, follow the
disassembly procedures outlined in Section 7.2 Removing Paper Jams.
Make sure that the printer cable is connected securely with the connector on the back of the STATIM and
the Statprinter. Make sure that the printer is powered ON. Power unit OFF for 10 seconds and then power
ON again.
Ensure that the paper is loaded properly (refer to Section 7.1 Installing Paper on the Internal Printer). Check
to see that the paper leaves the paper roll from the top of the roll. This means that the treated surface of the
coated thermal paper will be in contact with the thermal print head.
The time and date have not been set. See Section 3.6 Setting the Time and Date.
Check the serial cable connection.
Check the power connection.
Ensure the lower red LED is lit.
Check that the Mass Storage Device is properly inserted.
Repeat the instructions for Installing the SciCan Data Logger on your STATIM.
The MSD is full. Export the data.
Refer to the STATIM screen to confirm successful sterilization.
Reset the Data Logger by unplugging its power, disconnecting the MSD and waiting 10 seconds. Then re-
connect the power adapter and insert the MSD into the Data Logger.
If the problem persists, contact the SciCan Service Center.
Refer to the STATIM screen to confirm successful sterilization.
The MSD may have been unplugged while data was being written to it. The MSD should not be unplugged
until after "SAFELY REMOVE MSD <> MSD/FLASH DETECTED" is displayed.
The corrupted files or directories may be lost. Reformat the MSD on your computer.
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STATIM 2000/5000 Cassette Autoclave Operator Manual
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