Symptom Based Troubleshooting
Display
Condition
None
Green
"—"
No water
Red Fault
Codes
Green
Motor
Frequency
Pressure
Green
Fluctuations
Motor
(Poor
Frequency
Regulation)
Run On
Green
(pump won't
Motor
stop)
Frequency
Runs But
Flashing
Trips
Red
Possible Cause
•
No supply voltage present
•
Display board cable discon-
nected or loose
•
Pressure sensor circuit
•
Fault detected
•
Incorrect motor or pump
settings
•
Loose switch or cable
connection
•
Motor may be running
backwards
•
Gulping water at pump
inlet
•
Frequency max and amps
high
•
Frequency max and amps
erratic with dragging
impellers
•
Pressure sensor placement
and setting
•
Pressure gauge placement
•
Pressure tank size and
precharge
•
Tank may be too small for
system flow
•
Leak in system
•
Air in pump intake (lack of
submergence)
•
System response setting
•
Pressure sensor placement
and setting
•
Tank pre-charge pressure
•
Impeller damage
•
Leaky system
•
Sized improperly (pump
can't build enough head)
•
A fault has occurred
Corrective Action
•
Verify cable connection between Power Board and Control Board
•
If correct voltage is present, replace drive
•
Verify water pressure is below system set point
•
If Pressure Input Board break-away tab is removed, ensure auxili-
ary device is connected and closed circuit
•
Jumper wires together at pressure sensor; if pump starts, replace
sensor
•
If pump doesn't start, check sensor connection at Pressure Input
Board; if loose, repair
•
If pump doesn't start, jumper sensor connection at Pressure Input
Board. If pump starts, replace wire
•
If pump doesn't start with sensor Pressure Input Board connec-
tion jumpered, replace Pressure Input Board
•
If pump doesn't start with new Pressure Input Board, replace
•
Refer
to"Diagnostic Fault Codes" on page 49
•
Verify Maximum Frequency setting. If this setting was reduced
below maximum value, increase
•
Verify motor/pump ratings and match to motor/pump settings
on drive (DIP switch or Wi-Fi)
•
Verify motor connections
•
Frequency max, amps low, check for closed valve, or stuck check
valve
•
Check all piping connections
•
Disconnect power, allow well to recover, and restart
•
Check for hole in pipe
•
Check pump operation and for dragging impellers
•
Correct pressure sensor placement and settings
•
Disconnect power and check pressure gauge for drop
•
Set deeper in the well or tank. Install a flow sleeve with airtight
seal around drop pipe and cable
•
If fluctuation is only on branches before sensor, enable Steady
Flow
•
Change tank size configuration
•
Reduce frequency output range
•
Adjust System Response value
•
Check frequency at low flows. Pressure setting may be too close
to pump max head
•
Verify precharge at 70% if tank size is larger than minimum. In-
crease precharge (up to 85%).
•
Verify that the system will build and hold pressure
•
Enable bump and/or aggressive bump
•
Increase minimum frequency
•
Proceed to fault code description and remedy
MAINTENANCE
Troubleshooting
.
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