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Trouble Shooting
Problem
No heat in smoking chamber
Smoke smell is strong
Excessive smoke in the smoking
chamber
No or low smoke in the smoking
chamber
Auger is noisy when feeding
pellets
Ash in the smoking chamber
30
Possible Solution(s)
• Check that the smoker is properly plugged into a power outlet.
• Confirm that the [Start] button was pressed after choosing the
desired cooking settings.
• The heater in the smoking chamber may not activate
immediately at start of preheat, since the Active Smoke
Filtering system must warm up before the smoker is ready to
operate.
• Avoid operating smoker without food as this can lead to a more
noticeable odor.
• Check that the smoker door is completely closed. If using the
temperature probe, ensure the cord is not caught in the door.
• Check that the waste bin has been filled with fresh water and
that the waste carrier is fully inserted.
• Check that the pellet hopper door is completely closed.
• Ensure that food in the chamber is not blocking the smoke inlet
in the right side of the chamber or the vents in the rear of the
smoke chamber.
• Ensure the smoker has been properly maintained and cleaned
per the instructions in the "Care and Cleaning" section of this
manual.
• Pellet waste and ash may have accumulated near the igniter.
Clean the area behind the smoke inlet cover. See "Care and
Cleaning" section of this manual for cleaning details.
• Check the hopper to ensure wood pellets have been loaded.
• Check that the smoke level is set to 1 or above.
• Prime the auger to ensure pellets have been fed into the igniter.
See the Auger feature in the "Smoker Settings Menu" section of
this manual.
• Check that the door is fully closed and the waste bin has been
properly installed with the waste carrier fully pushed in.
• Open pellet hopper door and check for any foreign objects. Do
not reach into hopper when auger is in operation.
• Consider emptying the hopper and reloading pellets to clear any
jamming due to pellets or obstructions.
• Pellet waste and ash has accumulated near the igniter. Clean
the area behind the smoke inlet cover. See "Care and Cleaning"
section of this manual for cleaning details.
49-9000057 Rev. 1
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