Publicidad
Idiomas disponibles
Idiomas disponibles
EN
15 Warranty terms
Warranty terms
As the buyer of an Dahlbach appliance, you are entitled to the statutory warranty under the
purchase contract with your dealer. In addition, we grant you a warranty on the following terms:
Warranty period
The warranty period is 24 months from the date of purchase (proof of purchase must be
presented). During the first 6 months, After Sales Service will fix defects in the appliance free of
charge. on condition that the appliance is accessible for repairs without any great effort. During the
following 18 months, the buyer is obliged to prove that the defect already existed at the time of
delivery.
In the case of commercial use (e.g. in hotels, canteens) or joint use by several households, the
warranty period is 12 months from the date of purchase (proof of purchase must be presented).
During the first 6 months, After Sales Service will fix defects in the appliance free of charge. on
condition that the appliance is accessible for repairs without any great effort. During the following 6
months, the buyer is obliged to prove that the defect already existed at the time of delivery.
The claim under warranty does not prolong the warranty period for either the appliance or for
newly installed parts.
Scope of the defect remedy
Within the periods indicated, we will remedy all defects in the appliance that are demonstrably
attributable to poor workmanship or material flaws. Replaced parts become our property.
The warranty does not cover:
Normal wear, deliberate or negligent damage, damage resulting from a failure to observe the
instruction manual, improper installation and set-up or connection to the wrong mains power
supply, damage caused by chemical or electrothermal effects or other abnormal environmental
conditions, glass, paintwork or enamel damage and possible differences in colour as well as
defective lamps.
Defects in the appliance resulting from transport damage are also not covered. We are also not
obliged to perform defect remedies, if – without our express written authorisation – work is carried
out on the Dahlbach appliance by unauthorised persons or third-party parts have been used. This
limitation shall not apply to faultless work carried out by a qualified person using our original parts
to adapt the appliance to the technical safety regulations of another EU member state.
Scope
Our warranty applies to appliances purchased in an EU member state and operated in the Federal
Republic of Germany or Austria.
For appliances purchased in one EU member state and moved to another EU member state, defect
remedies will be carried out by us within the framework of the national warranty terms. The
obligation to provide services under warranty shall apply only as long as the appliance satisfies the
technical regulation of the country in which the warranty claim is made.
For repairs outside the warranty period:
•
If an appliance is repaired, the repair invoices are payable immediately without
deduction.
•
If an appliance is inspected or a started repair is not completed, After Sales Service will
invoice flat-rate travelling expenses and labour costs.
•
Advice from our after sales service centre is free of charge (see chapter "After Sales
Service").
Page | 54
Publicidad
