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Motorola WAVE PTX TLK 25 Serie Guía De Resolución De Problemas página 13

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Model
Indications
On the WAVE PTX Portal, the CELL
PLAN column shows Activated and
the CONNECTED column shows No.
NOTE: Only applies to radios
with a built-in SIM card.
TLK 25
The device shows the following indica-
Wi-Fi
tions:
The voice announcement sounds
"Service code 0824".
The device vibrates.
The top and bottom crescent red LED
blinks twice.
2.5.3
No Connection to the WAVE PTX Server
Model
Indications
TLK 110
The radio display shows the following
indications:
Error 0620 or Error 0621 service
codes.
The radio status bar shows good Wi-Fi
and Cellular Network Strength icons:
On the WAVE PTX Portal, the CELL
PLAN column shows Activated and
the CONNECTED column shows Yes.
NOTE: Only applies to radios
with a built-in SIM card.
TLK 25
The device shows the following indica-
Series
tions:
The voice announcement sounds one
of the following service codes:
"Service code 0620"
Cellular Network Strength.
Wi-Fi Network Strength.
Wi-Fi Network Strength.
Cellular Network Strength.
Chapter 2: Troubleshooting
Resolutions
Verify that a firewall is not blocking Inter-
net access.
NOTE: The WiFi MAC Address
is displayed in the Device Info
page or the Info screen in Test
Mode.
Verify that a firewall is not blocking access
to the destination port TCP 8883.
If connecting through Wi-Fi, verify if In-
ternet connection of the Access Point is
good.
Verify that a firewall is not blocking Inter-
net access.
Verify that a firewall is not blocking access
to the destination port TCP 8883.
Resolutions
On the WAVE PTX Portal, verify that the de-
vice name appears in the Users page and
STATUS column shows Active. If the STA-
TUS column shows Disabled, you must reac-
tivate the user's status.
Perform the following actions to reactivate
users:
1. Select the users in the Users page.
2. In then Actions menu, click Activate.
3. Click OK.
Verify the selected users return to Active sta-
tus.
Click the Reactivate link from the Activation
Code column to re-initialize the WAVE PTX
account.
On the WAVE PTX Portal, verify that the de-
vice name appears in the Users page and
STATUS column shows Active.
If the STATUS column shows Deactivated,
perform the following actions:
1. Click Activate under Activation Status.
MN009548A01-AC
13

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Wave ptx tlk 110