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TROUBLESHOOTING
Operation of your appliance can lead to errors and malfunctions. The following tables contain possible causes and
notes for resolving an error message or malfunction. It is recommended to read the tables carefully below in order
to save your time and money that may cost for calling to the service center.
Problem
The cooktop cannot
Be turned on.
The touch controls
are unresponsive.
The touch controls
are difficult to
operate.
The glass is being
scratched.
Some pans make
crackling or clicking
noises.
The induction hob
makes a low humming
noise when used on a
high heat setting.
Fan noise coming
from the induction
hob.
Pans do not become
hot and appears in the
display.
The induction hob or a
cooking zone has turned
itself off unexpectedly, a
tone sounds and an
error code is displayed
(typically alternating
with one or two digits in
the cooking timer
display).
Possible causes
No power.
The controls are locked.
There may be a slight film of water
over the controls or you may be using
the tip of your finger when touching
the controls.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
This may be caused by the
construction of your cookware
(layers of different metals vibrating
differently).
This is caused by the technology of
induction cooking.
A cooling fan built into your induction
hob has come on to prevent the
electronics from overheating. It may
continue to run even after you've
turned the induction hob off.
The induction hob cannot detect the
pan because it is not suitable for
induction cooking.
The induction hob cannot detect the
pan because it is too small for the
cooking zone or not properly centred
on it.
Technical fault.
Make sure the ceramic hob is connected to the
power supply and that it is switched on. Check
whether there is a power outage in your home or
area. If you've checked everything and the problem
persists, call a qualified technician.
Unlock the controls. See section 'Using your
ceramic cooktop' for instructions.
Make sure the touch control area is dry and use
the ball of your finger when touching the controls.
Use cookware with flat and smooth bases. See
'Choosing the right cookware'.
See 'Care and cleaning'.
This is normal for cookware and
does not indicate a fault.
This is normal, but the noise should quieten
down or disappear completely when you
decrease the heat setting.
This is normal and needs no action. Do not switch
the power to the induction hob off at the wall
while the fan is running.
Use cookware suitable for induction cooking. See
section 'Choosing the right cookware'.
Centre the pan and make sure that its base
matches the size of the cooking zone.
Please note down the error letters and num-bers,
switch the power to the induction hob
off at the wall, and contact a qualified techni-cian.
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What to do!
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