Help
Getting Help
The fastest way to obtain help is to go to the Blackmagic Design online support pages and
check the latest support material available for your video assist.
Blackmagic Design Online Support Pages
The latest manual, software and support notes can be found at the Blackmagic Design support
center at www.blackmagicdesign.com/support.
Blackmagic Design Forum
The Blackmagic Design forum on our website is a helpful resource you can visit for more
information and creative ideas. This can also be a faster way of getting help as there may
already be answers you can find from other experienced users and Blackmagic Design staff
which will keep you moving forward. You can visit the forum at
https://forum.blackmagicdesign.com
Contacting Blackmagic Design Support
If you can't find the help you need in our support material or on the forum, please use the
"Send us an email" button on the support page to email a support request. Alternatively,
click on the "Find your local support team" button on the support page and call your nearest
Blackmagic Design support office.
Checking the Software Version Currently Installed
To check which version of Blackmagic Video Assist software is installed on your computer,
open the About Blackmagic Video Assist Setup window.
On macOS, open Blackmagic Video Assist Setup from the Applications folder.
Select About Blackmagic Video Assist Setup from the application menu to reveal the
version number.
On Windows 8, open Blackmagic Video Assist Setup from the Blackmagic
Video Assist Setup tile on your Start page. Click on the Help menu and select
About Blackmagic Video Assist Setup to reveal the version number.
In Windows 8.1, select the down arrow icon from the 'start' screen, and scroll down
to the Blackmagic Design folder. From here you can launch Blackmagic Video
Assist Setup.
In Windows 10, click the start button and select 'all apps'. Scroll down to the
Blackmagic design folder. From here you can launch Blackmagic Video Assist Setup.
How to Get the Latest Software Updates
After checking the version of Blackmagic Video Assist Setup software installed
on your computer, please visit the Blackmagic Design support center at
www.blackmagicdesign.com/support
While it is usually a good idea to run the latest updates, it is wise to avoid updating any software
if you are in the middle of an important project.
to check for the latest updates.
Help
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