Warranty Exclusions - Össur RHEO KNEE Manual Del Usuario

postmark attesting to the date of dispatch is decisive for establishing
observance of the time-limit for reporting defects and returning products.
PRECONDITIONS FOR OBTAINING THE 24-MONTH COVER UNDER
THE WARRANTY
a. Maintenance programme:
In order for the maintenance programme to be carried out, the whole
RK/RK XC must be sent in the original packaging.
The RK/RK XC should be packed in the original packaging in order to
guarantee safe transport. The RK/RK XC will be sent to Össur by the
customer at the latter´s risk and Össur therefore recommends that
appropriate transport insurance coverage is applied (for loss or
damage of the product) by the customer. Össur will, however, bear
the costs of transport back to the customer.
b. Loaner Unit
At the request of the customer and subject to availability, Össur will
place a loaner unit at the disposal of the customer, free of charge, for
the duration of an under-warranty service. The loaner unit must be
returned to Össur not later than 7 days after the serviced unit has
been returned. Össur reserves the right to charge a daily fee for each
day past the return date. Össur reserves the right to charge the full
price of the loaner if it is not returned within three weeks from the
return date. Upon return of the serviced RK/RK XC, Össur will remind
the customer of the obligation to return the loaner unit within the
stipulated period of time and also point out that a failure to return the
loaner unit within the stipulated period of time will be construed as a
statement accepting a purchase contract relating to the loaner Unit,
unless Össur receives an explicit statement to the contrary from the
customer, prior to expiry of the time-limit.
ÖSSUR CONTACT
Any complaints and returned products under the terms of this limited
manufacturer's warranty must be made/sent to Össur Customer Service.

WARRANTY EXCLUSIONS

The following cases are – at the discretion of Össur – excluded from this
limited manufacturer's warranty:
a. Excluded from the warranty are software components, cables and
plugs generally included in the product package, as well as test and
sample products.
b. A warranty coverage will not be effective in the event of a defect
caused to the RK/RK XC through:
1. A failure to use the RK/RK XC according to the instructions,
improper use or abuse of the RK/RK XC.
2. Improper physical force applied to the RK/RK XC (e.g. scratches,
cracks, fractures, etc.).
3. An accident or neglect of ordinary care (such as dropping the joint
on a hard surface).
4. The use or connection of additional parts and/or accessories not
distributed or recommended by Össur, such as batteries, PDAs,
chargers, software, etc.to RK/RK XC.
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