Warranty Exclusions; Customer Service - Juice BOOSTER 3 AIR Manual Del Usuario

•
Please contact our Customer Service (see the section
on Customer service).
•
Do not under any circumstances send your device to
one of our warehouses or to our headquarters without
first making contact with us, as our Service Centres are
located elsewhere. In such cases, the parcel would be
returned to you at your own expense.
•
If the defect is covered by the statutory guarantee or
our warranty scope, you will receive either a new, a
repaired or a replacement device within a reasonable
period of time. In such cases, JUICE TECHNOLOGY AG
assumes the cost for returning the device.

Warranty exclusions

Warranty claims are void if:
•
there is evidence of incorrect or inappropriate handling,
operation or transport
•
the device has not been used properly as intended
•
adapters or cables other than original JUICE CON NEC-
TOR safety adapters and cables have been used
•
accessories or spare parts other than those recommen-
ded or supplied by the manufacturer have been used
•
the JUICE CONNECTOR safety adapter or cable has
been disconnected while under load
•
the device is disconnected from the mains while in use
•
there is corrosion on the plug contacts due to
persistent humidity and/or damp
•
water or other liquids ingress the device via unprotect-
ed or unplugged plugs or connectors or through water
feeder-line piping.
•
the operating instructions have not been observed
•
major environmental factors (humidity, heat, power
surges, dust, etc.) impact the device
•
damage is incurred due to short circuits or overvoltages
generated by the vehicle
•
if the appliance is returned in inappropriate protective
packaging
•
an accident or unforeseen event (e.g. lightning, water,
fire, force majeure) occurs
•
the safety precautions applicable to the device have not
been taken
•
if safety instructions and hazard warnings have not
been heeded
•
if force has been applied (e.g. if it has been subject to
impact or collision, or if it has been dropped, run over,
crushed, or destroyed)
•
you have attempted to repair the device yourself
•
the device has been tampered with by someone other
than our authorised Service Centres
•
modifications have been made to the device by anyone
other than the manufacturer
•
the housings, plugs or cables have been opened or
tampered with.
29
The warranty does not cover:
•
any type of conventional wear and tear, or wear to the
housing, rubber parts, cables, cable sleeves or
connectors;
•
loss of the electric shock protective touch guards on
the JUICE CONNECTOR plug. This does not affect
safety or function, is not required by any standard, and
is therefore excluded from the warranty.
Repairs
We'll gladly repair any defects or damage to the device that
are not (or no longer) covered by the warranty in return
for a charge. Please contact our Customer Service for an
individual quote. You are responsible for shipping costs.
A processing fee will be charged for devices sent in with-
out any defects or with defects that are not covered by the
warranty in the event that the client decides not to have
them repaired.

Customer Service

Before contacting our Helpdesk, first ensure that your
JUICE BOOSTER 3 air is operating on the latest version of
the firmware. A network connection via a WLAN is needed
to acquire the periodic updates.
Here's the quickest way to contact Customer Service:
Please go to juice.world/service and complete and submit
the on-line form there if you have any technical questions
or wish to make a claim under the statutory guarantee or
our warranty. We'll take up your request immediately and
provide you with the support you need.
Please always contact our Service team by telephone or
e-mail or using the online form before sending in the prod-
uct. The Service Centre will discuss the onward process
with you and, if need be, issue you a ticket number, tell
you the correct mailing address and, where appropriate,
offer you a loaner device.
JUICE TECHNOLOGY AG
Customer Service
Phone
E-Mail
User Manual JUICE BOOSTER 3 air [JTJB3-EU2R*] V 1.1
Electric shock protective touch
guard on the JUICE CONNECTOR
plug (m)
+41 (0)41 510 02 19
service@juice.world