8. Service, spare parts and guarantee
Maintenance and repair
The maintenance and repair of modern engines as well as all
safety devices require qualified technical training and a special
workshop equipped with special tools and testing devices.
Any work not described in this Manual may be performed only
by a DOLMAR service center.
The DOLMAR service centers have all the necessary
equipment and skilled and experienced personnel, who can
work out cost-effective solutions and advise you in all matters.
To find your local distributor, please visit www.dolmar.com
Repair attempts by third parties or unauthorized persons will
void all warranty claims.
Spare parts
Reliable long-term operation, as well as the safety of your
chain saw, depend among other things on the quality of the
spare parts used. Use only original DOLMAR parts.
Only original spare parts and accessories guarantee the
highest quality in material, dimensions, function and safety.
Original spare parts and accessories can be obtained from
your local dealer. He will also have the spare part lists to
determine the required spare part numbers, and will be
constantly informed about the latest improvements and spare
part innovations.
Please bear in mind that if parts other than original DOLMAR
spare parts are used, this will automatically invalidate the
DOLMAR product guarantee.
Guarantee
DOLMAR guarantees the highest quality and will therefore
reimburse all costs for repair by replacement of damaged
parts resulting from material or production faults occurring
within the guarantee period after purchase. Please note that
in some countries particular guarantee conditions may exist. If
you have any questions, please contact your salesman, who is
responsible for the guarantee of the product.
Please note that we cannot accept any responsibility for
damage caused by:
• Disregard of the instruction manual.
• Non-performance of the required maintenance and cleaning.
• Incorrect carburetor adjustment.
• Normal wear and tear.
• Obvious overloading due to permanent exceeding of the
upper performance limits.
• Use of guide bars and chains which have not been
approved.
• Use of guide bar and chain lengths which have not been
approved.
• Use of force, improper use, misuse or accidents.
• Damage from overheating due to dirt on the fan housing.
• Work on the chain saw by unskilled persons or inappropriate
repairs.
• Use of unsuitable spare parts or parts which are not original
DOLMAR parts, insofar as they have caused the damage.
• Use of unsuitable or old oil.
• Damage related to conditions arising from lease or rent
contracts.
• Damages caused by disregarding loose outer bolted
connections.
Cleaning, servicing and adjustment work is not covered by
the guarantee. All repairs covered by the guarantee must be
performed by a DOLMAR service center.
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