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Return policy / ZENS warranty
Dear customer
All ZENS products are designed and manufactured to meet the highest standards and deliver high-quality
performance. In case you encounter any difficulties when using your product, we recommend that you first
consult this user manual or the information in the support section of www.makezens.com.
In the unlikely event of failure during the warranty period ZENS will arrange for your product to be serviced.
Warranty terms
The warranty begins on the date of purchase and expires after 24 months. If any defect due to faulty materials
and/or workmanship occurs within the warranty period, ZENS will make arrangements for service. Where a repair
is not possible or is deemed uneconomical ZENS may agree to replace the product. Replacement will be offered
at ZENS discretion and the warranty will continue from the date of original purchase. The ZENS warranty applies
provided the product has been handled properly for its intended use and in accordance with the operating
instructions.
The warranty does not cover for the losses consequent in nature, including but not limited to loss of data or loss
of business. The ZENS Warranty does not apply if:
The purchase documents have been altered in any way or made illegible.
The model- and/or serial number on the product has been altered, removed or made illegible.
Repairs or product modifications and alterations have been carried out by unauthorized service organizations
or persons.
The product is being used for commercial purpose.
The defect is caused by abuse or misuse of the product or by environmental conditions that are not in
conformance with the recommended operations of the product.
The unit has been damaged - including but not limited to damage by pets, lightning, abnormal voltage, water
or fire, natural disaster or transport accident.
The product is defective due to wear of parts, which can be considered as consumable parts by their nature
The product does not function properly because it was not originally designed, manufactured, approved
and/or authorized for the country where you use the product, which might occur in instances where the
product has been purchased in another country other than that of its intended use.
This warranty gives you specific legal rights. As this might vary from country to country some of above
might not apply to you.
This warranty is only valid in the country were the product is purchased and is not transferable and
does not extend to users other than the original purchaser.
Service needed?
In order to avoid unnecessary inconvenience, we advise you to read the user manual or consult the support
section on www.makezens.com before contacting ZENS. If service is required do not return the product without
first contacting ZENS. To get this product repaired or replaced, please contact ZENS during the warranty period by
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