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The unit has been damaged - including but not limited to damage by pets,
lightning, abnormal voltage, water or fire, natural disaster or transport
accident.
The product is defective due to wear of parts, which can be considered as
consumable parts by their nature
The product does not function properly because it was not originally
designed, manufactured, approved and/or authorized for the country
where you use the product, which might occur in instances where the
product has been purchased in another country other than that of its
intended use.
This warranty gives you specific legal rights. As this might vary from country to
country some of abovemight not apply to you.
This warranty is only valid in the country were the product is purchased and is
not transferable and does not extend to users other than the original purchaser.
Service needed?
In order to avoid unnecessary inconvenience, we advise you to read the user
manual or consult the support section on www.makezens.com before
contacting ZENS. If service is required do not return the product without first
contacting ZENS. To get this product repaired or replaced, please contact ZENS
during the warranty period by email (support@makezens.com) and include the
following details: email address, name, address, telephone number, date and
place of purchase, detailed description of the problem.
If the problem appears to be based on a defect in workmanship or materials,
ZENS will provide a return form and instructions which authorizes to return the
product. Return shipments are at the customer's expense, and the return must
be accompanied by the original proof of purchase. ZENS is not responsible for
lost or damaged product during shipment. Any product returned without the
original proof of purchase will be returned at the customer's expense. All
returns must include the original packaging and all items like product, power
adapters and user manual. After examination of the problem the product will
be repaired or replaced and sent back to the address indicated on the return
form.
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