EN
- all connectors should show good mechanical resistance and tightness.
7. Spare parts
The company kratki.pl guarantees the delivery of spare parts throughout the whole period of the
appliance operation. For this purpose contact our trading department or nearest point of sale.
8. Guarantee conditions
The use of the fireplace insert with water jacket, its connection to the chimney and operating condi-
tions must be in compliance with this operating manual. any reconstructions or modifications to the
structure of the fireplace insert are prohibited. The producer gives a 5-year-guarantee of its effective
operation from the moment of the insert purchase. The buyer of the fireplace insert is obliged to read
the manual of the fireplace insert, the conditions of the guarantee, which he should confirm with his
entry in the guarantee card in the moment of purchase. When submitting a claim a User of the fire-
place insert is obliged to present a claim report, a filled-in guarantee card and a bill. submitting the
above mentioned documentation is necessary for any claims to be considered. a claim consideration
should be carried out within 14 days as of the date of its written claim submitting. any processing,
modifications and changes to the insert structure result in immediate loss of a producer's guarantee.
The guarantee covers:
- cast iron elements;
- movable elements of the mechanisms to control a vent connector flap and a comb of the ashpan
housing;
- fire grate and insulations of the fireplace for the period of 1 year as of the moment of purchase.
The guarantee does not cover:
- fireplace lining (vermiculite, chamotte etc);
- fire-resistant glass (resistant to the temperature up to 800°c);
- any defects arising from the failure to observe the provisions of the operating manual, in particular
related to the fuel and tinder to be used,
- any defects arising during the installation, enclosing and commissioning of the fireplace insert,
- damages caused by thermal stresses of the fireplace insert (related to the operation of the fireplace insert
inconsistent with the manual provisions).
The guarantee is extended by the period starting from the moment of claim submission and ending
on the day of notifying the buyer of the repair completion. This time will be confirmed in the
guarantee card. any defects attributable to incorrect operation, storage, incompetent maintenance,
inconsistent with the conditions defined in the operating manual and caused by other reasons not
attributable to the producer result in the loss of the guarantee, if such defects have contributed to
quality changes of the fireplace insert.
The use of coal as fuel in all our inserts is prohibited. Firing the insert with coal in any case
results in the loss of guarantee for the hearth. A client notifying of a defect within the guaran-
tee is obliged each time to sign a declaration that coal or any other prohibited fuels have not
been used in our fireplace insert. If a suspicion of the use of above mentioned fuels arises,
the fireplace will be subject of an expertise to test the presence of prohibited substances. If in
the course of the analysis it is found that such substances have been used the client loses any
guarantee right and is obliged to incur all costs related to the claim (also the expertise costs).
This guarantee card serves as the basis of the provision of guarantee repairs free of charge. The gu-
arantee card without a date, seal, signatures as well as with amendments introduced by unauthorized
persons is no longer valid.
Guarantee duplicates shall not be issued!!!
appliance serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
appliance type. . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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