Mizuho Osi Customer Resource Group; Contact For Parts And Service; Instant Support Value Package; To Order Replacement Parts - Mizuhosi hana 6875 Manual Del Propietário

13.0 MIZUHO OSI CUSTOMER RESOURCE GROUP

13.1 Contact For Parts And Service

For detailed repair information or to order replacement parts, call the Mizuho OSI Customer
Resource Group Department:
A Customer Resource Group line is available from 7AM-5PM PST, Monday through Friday.
Please leave a message after business hours.
Please state slowly your name, phone number, your facility name and city, and affected
equipment model number.
An email message may be left anytime at
Resource Group icon in our web site: www.mizuhosi.com.

13.2 Instant Support Value Package

Additional technical information and documentation is available via Mizuho OSI's
subscription based instant support. Instant support is a web-based virtual support agent
accessible from Mizuho OSI's web page:
immediate and actionable answers to problems and questions on a 24/7 basis.
That Instant Support Value Package (ISVP) is a comprehensive support package designed
to enhance the hospitals internal equipment support efforts. Contact your local Mizuho OSI
sales representative for subscription information and additional details of the program.

13.3 To Order Replacement Parts

1. If unable to identify part please telephone, fax or E-mail to Customer Resource Group
before placing an order. Once the part number is obtained, following instructions below
to order replacement part.
2. If part is known, please telephone, fax or E-mail part number and description to Customer
Resource Group for price and availability.
3. To place Replacement Parts (RP) order please telephone, fax or E-mail part number,
description, price, customer number and method of shipment to Customer Resource
Group with purchase order. Indicate that order is for Replacement Parts (RP).

13.4 To Return Damaged Parts

1. Identify part or part number to be returned.
2. Telephone, fax or E-mail part number and description of part for return to Customer
Resource Group for Return Goods Authorization (RGA) number.
3. Return part with RGA number clearly marked on outside of package.
4. Complete certificate of disinfected parts document #40204-17.
MIZUHOSI 2009
1-800-777-4674
techsvcs@mizuhosi.com
www.mizuhosi.com
76
or through the Customer
Instant support provides
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