eSolutions eProWallbox Manual Del Usuario página 200

8 TROUBLESHOOTING
If an error occurs with a charging session in progress, it will be interrupted and the
socket will be unlocked to allow you to disconnect the plug.
The following table provides a list of errors that can occur with the troubleshooting.
If the error persists, please contact Customer Service providing the wallbox serial
number on the product label to receive further information.
Error
Error
code /
Description
Issue
Lack of power supply
100
Overheating
101
Communication error
between MCU and
102
MPU
Hardware fault,
ground protection
103
device error. (GPD
error)
Hardware fault,
residual current
104
monitor AC error.
(RCM AC trip)
Hardware fault, resi-
dual current monitor
105
DC error. (RCM DC
trip)
Internal meter error
106
PowerMeter (DPM)
107
communication error
Configuration Error,
Rotary switch posi-
tion (supply type) is
108
not consistent with
the DPM/MID type
Master/Slave RS485
109
communication error
MIDcounter
110
communication error
Troubleshooting
Check if the eProWallbox circuit breaker is ON.
Disconnect the Type 2 cable, wait for the temperature to fall, then the error will clear itself.
In order to restart the charging session, plug in the cable again.
Make sure that the installation site is compatible with the temperature range (-25°C/+50°C, without
direct exposure to sunlight).
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
off for at least 60 seconds.
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
off for at least 60 seconds.
Check that the problem is neither cable nor vehicle related and attempt another charging session (if
possible with another vehicle or another cable).
Check that the problem is neither cable nor vehicle related and attempt another charging session
(if possible with another vehicle or another cable).
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
off for at least 60 seconds.
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
off for at least 60 seconds.
If the accessories (DPM/MID) are not installed, make sure the functionality is disabled in the eSolutions
Charging app.
Then restart the wallbox.
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
off for at least 60 seconds.
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
off for at least 60 seconds.
If it is necessary to charge the vehicle, disable the MIDcounter on the eSolutions Charging app and
contact customer service.
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Use r Man ual