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Idiomas disponibles
Error
Error
code /
Description
Issue
Emergency stop
received from the
312
MPU.
Current detected
during charging, with
313
100% duty cycle on
the Control Pilot line.
Current over limit on
315
phase L1
Current over limit on
316
phase L2
Current over limit on
317
phase L3
Voltage below a
threshold on phase
318
L1
Voltage below a
threshold on phase
319
L2
Voltage below a
threshold on phase
320
L3
Display stuck on the
Welcome page
eProWallbox won't
start
Cable stuck in the
wallbox socket
Suspended Charging
message on the
display, the charging
session is suspended
by the DPM or the
EV. The session may
resume.
Troubleshooting
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
off for at least 60 seconds.
Check that the problem is neither cable nor vehicle related, attempting charge with another cable and/
or charging station.
Unplug the cable, if possible lower the power of charge on the vehicle side and attempt a new
charging session.
Unplug the cable, if possible lower the power of charge on the vehicle side and attempt a new charging
session.
Unplug the cable, if possible lower the power of charge on the vehicle side and attempt a new charging
session.
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
off for at least 60 seconds.
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
off for at least 60 seconds.
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
off for at least 60 seconds.
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox
switched off for at least 60 seconds.
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox
switched off for at least 60 seconds.
Turn off the eProWallbox from the circuit breaker in the electrical panel, then remove the cable
Verify that the max power in the Home power section of the eSolutions Charging app is consistent
with the contractual Power value in kW as indicated in your electricity contract. If the value is
correct, wait for the charging session to resume or turn off some electrical loads.
31
Use r Man ual
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