Quattro QUATTRO400-001 Guia De Instalacion página 7

Troubleshooting
Unit fails to operate or moves intermittently. Possible solutions are:
Handset not connected - Ensure that all home screen items (Fig.1A) are solid and not flashing. If they are then it
is likely that the handset has not yet connected. Move closer to the caravan, if the handset still fails to connect, run
through the handset pairing process. Ensure that power is getting to the Quattro control box before beginning the
pairing process.
Handset not turning on - Handset battery could be depleted. If empty, renew using two new 'AA' 1.5V batteries.
Caravan battery could be empty - Check that the leisure battery is fully charged. Refer to handset display (Fig.1A)
Caravan battery could be low - with the rollers engaged. Ensure that when operating the mover that the leisure
battery icon on display (Fig.1A) remains at atleast 3 bars under load. If the charge indicator is dropping to 2 or below
it may indicate a depleted or damaged battery.
Electronics current limit reached - Allow the mover to sit for 30 seconds, this will allow the electronics to restart
and operation will begin again. If the problem persists call your Quattro mover supplier.
Motor cable issue - Check all conections between motor cables and control unit.
Battery cable issue - Check battery terminals, clean and connect again.
Low signal - before operating the mover ensure that the signal between the control box and handset is good. Refer
to handset display (Fig.1A). The mover will operate best with at least 3 bars of signal.
Rollers slip on wheels - Check that the distance of the rollers to the tyres is 20mm on both sides. Check for correct
tyre pressure by referring to your caravan manufacturer's handbook. If the pressure is low, the roller would need to
be pushed into the tyre further than usual to gain sufficient traction.
Futher Diagnostics - Near the bottom of the system menu there is a diagnostic feature. Press thumb stick button
(Fig.1B) to enter this menu. This will overlay the original home screen with useful information that will allow the user/
support technician to identify any areas potentially at fault. When calling the technical support team please have this
menu open and ready.
Diagnostic settings menu icon.
On the top face of the Quattro control box, under the Quattro logo are two small LED light indicators. If you are
having an issue with your mover system, refer to the guide below to help identify the possible fault.
Blue LED
No light - Control box is not functioning or receiving power.
Static - Communication system ok, ready to connect.
Slow flashing - Handset connected.
Fast flashing - Handset signals received (buttons pressed, or thumbstick moved).
Red LED
Red LED indicating motor driver state in this way:
OFF - Control box has no power or is not functioning correctly.
Static On - Motor driver system ok, ready to operate.
Flash 1 time (or fast flashing) - Controller working correctly and driving the motor
Error Codes
Handset error codes are represented by the letter E followed by 2 digits. The first of these digits is a Major error
code, and second digit is a Minor error code. For example: E02 indicates Major=0, Minor=2. All Major error codes
and Minor code 'E06' can only be cleared by cycling the power to the control box. All other error codes will be
automatically cleared 8 seconds after fault is resolved.
EN 12
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Understanding Error Codes The first digit of an error code will always be an 'E'. The second digit indicates a
MAJOR error, whereas the third digit indicates a MINOR error. You can experience both a minor and a major error
simultaneously. Please refer to the table below when diagnosing an error code.
2nd Digit (MAJOR)
1st Digit
RED LED FLASHES
E
1 M2 Motor Driver
8 times Failure
2 M3 Motor Driver
8 times Failure
M2 and M3 Motor
3
Driver
8 times
Failure
s
Example Error Code
Error code 'E32' would indicate a minor 'over current' error as well as a major failure in driver motors M2 and M3.
Error code 'E05' would indicate ONLY a minor 'over temperature' error.
Error code 'E20' would indicate ONLY a major error in the M3 Motor Driver.
3rd Digit (MINOR)
RED LED FLASHES
Over Current (Motor)
1
Usually caused by too heavy load on steep slope.
2 times
- Slow down the speed or remove a bit of load.
Over Current (Battery)
2
Usually caused by too heavy load on steep slope.
2 times
- Slow down the speed or remove a bit of load.
Under Voltage
3
Usually caused by a flat battery.
3 time
- Charge the battery or check the battery voltage.
Over Voltage
4 Usually caused by incompatible battery, or when
charger is in place while operating.
4 times
- Check battery type or unplug charger.
Over Temperature
Usually caused by prolonged use on a heavy
5
load. - Allow 5 minutes for electronics and motors
5 times
to cool down. - Break long operation (e.g. on a
long slope) into several short journeys.
Criical Low Voltage Lockout
Usually caused by loose or dry connection on
6
the wirings, occasionally by end-of-life battery. -
6 times
Check wiring and terminal conditions immediate-
ly. - Check battery health by proper equipment.
If problem persists after cycling the power, do not use again and
contact the dealer for support. Triggered when output voltage is not
detected. - Possible short circuit on the motor. - Possible controller
failure
EN 13