SURE petcare Felaqua Connect iCWS Serie Manual Del Producto página 19

My cat is spilling water
• Try a different location. Cats can be very particular about where they drink.
Follow the advice on page 11 to see if a different location calms this behaviour.
• Spilling water could just be a phase your cat is going through whilst getting used
to the product, it might not be a permanent behaviour. Try temporarily putting your
Felaqua Connect on a flat tray to catch any spilt water.
• Please check and empty this tray regularly to make sure the water level doesn't
raise up too high and damage the unit.
Two or more cats drinking at the same time
If two or more cats choose to drink at the same time, or one immediately after the other, the
system will not be able to determine how much water each animal drank. If this happens you
should see an event on the timeline in your app denoting the total, collective amount of water
drunk and which pets were present. These drinking events will be excluded from the pet's
dashboard data. If this is a common behaviour in your household, consider positioning your
Felaqua Connect at an angle to make it harder for two animals to drink together. You could
also consider purchasing a second Felaqua Connect to reduce the need for queuing.
Short battery life
• Ensure your Felaqua Connect is clean and there is no dirt on the surface under the bowl.
• Ensure you have used good quality batteries and that they are fitted correctly -
see page 10 for more information on fitting batteries.
• Check there are no obvious sources of electrical noise in the area (i.e. faulty flickering
lights, etc.). If you suspect there are, please contact our customer support team at
surepetcare.com/support.
Unusual drinking quantities
• If your Felaqua Connect is reporting that your pet is drinking abnormally large amounts
of water, double check that it isn't touching a wall or vertical surface.
Still in need of assistance?
– If you have regular or frequent connectivity issues please contact customer support.
– For more guidance, videos and customer help forums visit: surepetcare.com/support.
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