Installation And Setup - NEC SpectraView II Guia Del Usuario

52 | NEC SPECTRAVIEW II - USER'S GUIDE
Chapter
7

Installation and Setup

Problem: Calibrate button is disabled.
Solution: The calibrate button is disabled for either of the following reasons:
• No supported calibration sensor was detected.
• No supported display monitor was detected.
See the following sections for further explanations.
Problem: No supported monitor was detected.
Solution:
• Verify that the display monitor connected is a model supported by this version of SpectraView II. Check if a
newer version of the software is available from NEC.
• If more than one video output is present on the computer, try connecting to the other output connector.
• Always use a DVI or DisplayPort video output if possible.
• Connect a USB cable between display to the host PC and restart SpectraView. (Supported models only,
refer to the "USB control" column in the "Features by Model" tables on page 58 and page 60 for the specific
capabilities of each display model.)
macOS:
• See the README file included with the software for further information about any specific incompatibilities or
issues.
Windows:
• Some video graphics adapter cards may not support the necessary functions for SpectraView to
communicate with the display monitor. For Windows systems, verify that the video graphics adapter is supported
by SpectraView by checking the Windows Graphics Chipset Compatibility Information. See the README file
included with the software for further information.
• Install the latest video drivers for the video graphics adapter card.
• Communications with the display monitor requires a special driver to be installed. This is installed and
configured when SpectraView is installed, however any of the following changes may necessitate that
SpectraView be re-installed to re-configure the driver:
• Updating the video graphics adapter card driver.
• Changing the monitor model
• Changing the video port that the monitor is connected to.
• Check the display configuration by clicking the Display Configuration button. In the Display Configuration
dialog, confirm that your model of display monitor is listed. If it is not listed, then there is a problem
communicating with and detecting the display monitor. If it is listed, confirm that the monitor is associated with the
correct Windows desktop display.
Troubleshooting