Stryker 1288010000 Manual Del Usuario página 51

With the return, please include the following:
1. RMA number
2. Purchase order number
3. Original invoice number
4. Name, address, and account number (of the organization
returning the product)
5. Itemized list of the items being returned
6. Reason for the return
7. Product Experience Report/Complaint number, if applicable
Please carefully package the product being returned. Credit will not be given for items that are
damaged in return shipment due to inadequate packaging.
Stryker Endoscopy does not accept any COD returns. Return shipping costs are borne by the
customer unless Stryker Endoscopy specifically agrees otherwise.
Please clean and sterilize all potentially contaminated products prior to returning them to Stryker
Endoscopy. It is unlawful to transport bio-contaminated products through interstate commerce, unless
they are properly packaged and labeled as such. Stryker Endoscopy reserves the right to destroy
contaminated product at the customer's expense and charge the customer for a replacement unit.
If a return does not comply with these terms, Stryker Endoscopy reserves the right to destroy the
product at the customer's expense. Any replacement would be at the customer's expense.
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