Problem
Live image on the
displaying unit is
ONLY working
while booting.
No image or User
Interface on the
external monitor.
Touch interface
does not respond.
Low picture
quality.
Wi-Fi signal
cannot be
obtained.
Possible cause
Processing failure.
External monitor is turned OFF.
Issue with SDI or VDI cable or
cable connection.
SDI – External monitor does not
support 3G-SDI.
Wrong input channel is selected
on the external monitor.
Wrong video output is chosen
on the displaying unit.
The displaying unit has internal
communication problems.
Dirty/damp screen.
Image adjustment settings are
not optimal.
The distal end in the visualiza-
tion device is dirty/damp.
Wi-Fi antenna cannot reach the
Wi-Fi signal in the room.
Recommended action
Perform a Power OFF Cycle
(follow the procedure above
this table).
Turn ON external monitor.
Check if the cable
is connected properly.
If possible, try a new cable.
Note: Cable may be damaged,
or cabling quality or length may
be insufficient. An RG6 grade
cable with shielding is
recommended.
Make sure that your external
monitor supports 3G-SDI
(1920 x 1080 p 60 fps.).
Make sure the correct input
channel is selected on the
external monitor.
Make sure to connect the video
cable to one of the connector
ports in the video output
group, that is configured for
external monitors. Default on a
new device is Video Output
group 1.
Perform a Power OFF Cycle
(follow the procedure above
this table).
Wipe the screen with a clean
cloth as described in chapter 9.
Open the Image adjustment
menu to adjust colour, contrast,
sharpness and brightness.
Refer to the Instructions for Use
of the visualization device.
Choose a new placement
of the displaying unit
OR
make sure that the external
Wi-Fi antenna is connected and
oriented optimally.
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