Troubleshooting - Ambu aView 2 Advance Instrucciones De Uso

14. Troubleshooting

If problems occur with the displaying unit, please use this troubleshooting guide to identify
the cause and correct the error. If the actions in the troubleshooting guide cannot resolve the
problem, contact your local Ambu representative.
If replacement of spare parts is necessary, please refer to the Spare Part Replacement Manual
included in the spare parts kit, or you can find it on ambu.com. Here you will also find
information about the available Ambu authorized spare parts.
Many problems can be solved by restarting the displaying unit through a Power OFF Cycle.
This can be done in 3 different ways and should be tried in the following order:
Power OFF Cycle
: Do not power off the displaying unit during the software update/upgrade download
Note
and installation process.
Restart the displaying unit
1. Press the power button to turn OFF the displaying unit.
2. When the displaying unit is OFF, press the power button again to turn it back ON.
If the displaying unit does not enter STANDBY mode, force it to completely turn OFF
(no light in the power button)
1. Press the power button for 10 seconds to force Turn OFF.
2. Press the power button again to turn the displaying unit back on.
If this does not work, reset displaying unit hardware
1. Remove all connected items, including the power supply.
2. Press the hardware reset button on the back of the displaying unit
3. Reconnect the power supply.
4. Press the power button to turn ON the displaying unit.
Access the hardware reset button using the pin tool with a diameter of 1.5 mm and length of 16 mm.
*
Problem
The displaying unit
does not turn ON
when the power
button is pressed.
The battery
is not charging.
Battery uptime
is low.
Possible cause
No power is left on the
displaying unit battery.
The displaying unit
does not turn ON even
though the power
supply is connected.
The internal
temperature in the
displaying unit is below
10 °C or above 45 °C.
The capacity of the
internal battery has
degraded due to
wear and tear.
.
*
Recommended action
Connect the power supply to the
displaying unit.
Check that the light on the power supply
is ON when it is plugged into a working
wall socket. If there is no light, the power
supply may need to be replaced.
Perform a Power OFF Cycle
(follow the procedure above this table).
If any of the following conditions
apply, correct it to cool down the
displaying unit:
1. Check if the back of the monitor has
free access to airflow.
2. Check that the fan is running by looking
through the ventilation holes, feeling
for airflow at ventilation holes, and/or
by listening for fan noise. If the fan is
not running, it may need to be replaced.
3. Check if the displaying unit is placed in
direct sunlight or is exposed to other
heat sources.
If you experience that the battery life
of the displaying unit after a full charge
is below 1 hour, consider replacing
the battery.
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