Motorola Solutions TLK 25 Serie Manual Del Usuario página 18

MN009548A01-AD
Chapter 2: Troubleshooting
Model Indications
● The voice announcement sounds indi-
cating that the user has been disabled.
● The red crescent LED blinks rapidly.
On the WAVE PTX Portal, the Devices
and User Management pages shows that
the WAVE PTX user account is Deacti-
vated.
2.5.9
Reporting Wrong/Stale Location
Model Indications
TLK 110 The WAVE PTX Dispatcher/Application is
unable to view the location of a specific
radio or location reports are wrong/stale.
TLK 25 The WAVE PTX Dispatcher/Application is
Series unable to view the location of a specific
device or location reports are wrong/stale.
18
Resolutions
○ "Enabling PTT Service for Another
User" in the iOS PTT Radio Applica-
tion User Guide, MN006656A01 man-
ual.
See https://waveoncloud.com/Home/Help.
● After the WAVE PTX user account is ena-
bled, press and hold the PTT button for 3
seconds to attempt login.
Resolutions
● Verify that the Location Reporting
icon is displayed on your radio status bar.
● Verify that Automatic Location Publish
Control is enabled under Manage Con-
tacts → Features in the WAVE PTX Por-
tal.
● Verify that the location reporting radio
(TLK 110) and the location watcher
(WAVE PTX Dispatcher/Application) are in
each other's contact list.
● Verify the location reporting interval in the
Dispatcher and Application.
NOTE: Default location reporting
is once every 10 minutes.
● After the WAVE PTX user account is ena-
bled, press and hold the PTT button on
the radio for 3 seconds to attempt login.
● Verify that the Location is enabled
through voice command or in the SET-
TINGS page in the WAVE PTX Portal.
● Verify that Automatic Location Publish
Control is enabled under Corporate
Management → PTT Users → Features
in the WAVE PTX Portal.
● Verify that the location reporting device
(TLK 25) and the location watcher (WAVE
PTX Dispatcher/Application) are in each
other's contact list.