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6. Trouble Shooting
If problems occur with the system, please use this trouble shooting guide to identify the cause
and correct the error.
Problem
No live image on the
left side of the
screen but User
Interface is present
on the display or the
image shown to the
left is frozen
Low picture quality
Absent or reduced
suction capability
or difficulty in
inserting endoscopic
accessory through
the channel
Possible cause
aScope 3 not
connected to aView.
aView and aScope 3
have communication
problems.
aScope 3 is damaged.
A recorded image is
shown in the yellow
file management tab.
Blood, saliva etc. on
the lens (distal tip).
Channel blocked.
Suction pump is
not turned on or
not connected.
Suction valve is
damaged.
Endoscopic accessory
inserted in working
channel
(applicable
if suction is absent
or reduced).
Bending section not
in neutral position.
Soft endoscopic
accessory difficult to
pass through working
channel seal.
Recommended action
Connect an aScope 3 to the blue port
on aView.
Restart aView by pressing the power
button for at least 2 seconds. When
aView is off restart by pressing power
button once more.
Replace the aScope 3 with a new one.
Return to live image by pressing the blue
live image tab or restart aView by pressing
the power button for at least 2 seconds.
When aView is off restart by pressing
power button once more.
Gently rub the distal tip against the
mucosa. If the lens cannot be cleaned
this way remove the aScope 3 and wipe
the lens with sterile gauze.
Clean the working channel using a
cleaning brush or flush the working
channel with sterile saline using a
syringe. Do not operate the suction
valve when instilling fluids.
Turn the pump on and check the suction
line connection.
Prepare a new aScope 3.
Remove endoscopic accessory.
Check that the accessory used is of
the recommended size.
Move bending section into
neutral position.
Use the enclosed introducer.
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